E-learning for Housing Associations/Local Authorities

This e-learning course has been developed with Local Authorities and Housing Associations in mind. It is based on the DCLG’s Mortgage Sales Guidance.
  Using their new powers under the Regulatory Reform (HousingAssistance) (England and Wales) Order 2002, Local Authorities (LAs), in some cases working with Housing Authorities (HAs), are able to offer loans and equity release packages.

Since October 2004, mortgages and loans have been regulated by the FSA. The DCLG Guidance set out how LAs and HAs should deliver such products, although they are exempt from full regulation. The guidance requires LAs and HAs to explain clearly the consequences of taking out a loan; what would happen in the case of default, and who would deal with disputes. It also covers the need for staff to be adequately trained.

The Guidance
The DCLG detail how customers should be treated from the "cradle to the grave" i.e. from loan application to possession and how procedures can be implemented efficiently.

They also provide standard forms and procedures to enable LAs and HAs to implement the disclosure reforms speedily and effectively.

They also cover complaints; how they should be treated and what recourse customers have and from where.
 
The benefits of E-learning

E-learning provides these organisation with:
• Desktop delivery of interactive and stimulating content presentation; .
• Testing capability by sitting the test at the end of each module; and.
• Recording and tracking of test results and progress for line managers.

Costs are low - an individual annual licence costs £50 plus VAT, with a minimum invoice order of £100 plus VAT.

The course covers the following:
Module 1 - Introduction and Application
Module 2 - Mortgage Administration Standards
Module 3 - Pre-mortgage Application Procedures
Module 4 - Information at Mortgage Offer Stage
Module 5 - Equity Mortgages: Pre-Mortgage Application Procedures
Module 6 - Equity Mortgages: Information at Mortgage Offer Stage
Module 7 - Distance Mortgage Applications
Module 8 - Information during the Term of the Mortgage and Charges
Module 9 - Arrears and Possessions
Module 10 - Advertising Standards
Module 11 - Annual Percentage Rate (APR)

Click here to complete an order form and fax it back to us

Click here to obtain the HA/LA Demonstration Module
 

If you have any difficulties please contact us on 0845 130 5140.