Arrears and Possessions training

In the wake of the credit crunch, with the housing market slowing, mortgage businesses need to be prepared for increasing customer repayment difficulties. Absolutely and the CML have the answer to in-depth arrears and possessions training. Our e-learning modules deliver training to staff directly from their desktop.
With consumer groups and the Government scrutinising lenders' treatment of borrowers facing difficulty, you need to be sure your staff are fulfilling FSA requirements and treating customers fairly.
  • Are you doing the right thing?
  • Are your staff confident that they can demonstrate a commitment to training and ensure that they understand what is required in the arrears management process?
  • Would the Financial Ombudsman Service find in your favour if they were to investigate any complaints about arrears handling?

Arrears and Possessions training

With a gap in training material identified by the CML Arrears and Possessions panel, we have brought together an expert team of authors to create this suite of vitally important e-learning courses. The CML and Absolutely have already trained tens of thousands of industry users on MCOB packages since 2001 and have the experience and know-how in delivering effective training.

The Arrears and Possessions course is designed to target all key areas of the Mortgage sector focusing on:

  • Branch regional and national collections staff
  • Legal advisers working closely with collections departments
  • Call Centre staff helping borrowers who have difficulties
  • Call Centre staff helping borrowers who have difficulties
  • Debt advisors and counsellors in the not-for-profit sector

The module of courses cover a wide range of topics. Users and training supervisors can select those most appropriate to their role.


Topics covered include:

  • Introduction
  • Causal factors
  • MCOB 13
  • Treating Customers Fairly (TCF)
  • Regulatory framework
  • Conveyancing
  • Where to go for advice
  • Benefits and credits
  • Possession
  • Mortgage shortfalls
  • Complaints
  • Bankruptcy and IVAs
  • Scottish modules
  • Collections
  • Leases, licences and tenancies

Demo

An on-line demo explaining the background to Arrears and Possessions including course content is available. Click here to see the demo or visit the link below:
http://www.absolutelytraining.com/arrearsandpossessions
The benefits of training on-line:
  • Cost effective
  • Simple to use, interactive and engaging
  • Suitable for all levels of staff
  • Highly practical, providing real-life examples and illustration
  • Audit trail for training progress and continuous professional development

For more information on Arrears and Possessions training please call 0845 130 5138 or e-mail us at info@absolutelytraining.com